Customer Support Executive US experience
Responsibilities
- Handle inbound and outbound customer interactions via phone, email, and chat.
- Provide prompt, professional, and accurate support to USA-based customers.
- Resolve customer inquiries, complaints, and issues while maintaining a high level of customer satisfaction.
- Document customer interactions accurately in the CRM system.
- Escalate complex issues to the relevant department when necessary.
- Follow company policies, quality standards, and service level agreements (SLAs).
- Build and maintain positive relationships with customers.
- Collaborate with internal teams to ensure timely issue resolution.
Requirements
- 3+ years of experience in Customer Support, Customer Service, Call Center, or a similar role.
- Experience working with USA-based clients/customers is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and active listening skills.
- Ability to handle customer concerns professionally and empathetically.
- Basic computer proficiency and familiarity with CRM systems is a plus.
- Strong problem-solving and multitasking abilities.
- Willingness to work onsite in Lahore during USA business hours.
Preferred Qualifications
- Experience in BPO, IT Services, SaaS, or customer support for international clients.
- Ability to work in a fast-paced environment.
What We Offer
- Competitive market-based salary.
- Professional and collaborative work environment.
- Career growth and learning opportunities.
- Paid leaves and company benefits as per policy.
Send your CV to suavehr@suavesolutions.netÂ
Application Deadline : 23 Nov 2029
Job Summary
- Published on:08 Sep 2026
- Employment Status: Full-time
- Experience: 2 to3 year(s)
- Gender: Both males and females are allowed to apply
- Age: Age 24 to 38 years
- Job Location: Pakistan
- Salary: Negotiable
- Application Deadline: 23 Nov 2026