Customer Support Representative

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Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide prompt, professional, and accurate support to USA-based customers.
• Resolve customer inquiries, complaints, and issues while maintaining a high level of customer satisfaction.
• Document customer interactions accurately in the CRM system.
• Escalate complex issues to the relevant department when necessary.
• Follow company policies, quality standards, and service level agreements (SLAs).
• Build and maintain positive relationships with customers.
• Collaborate with internal teams to ensure timely issue resolution.

Requirements

• 3+ years of experience in Customer Support, Customer Service, Call Center, or a similar role.
• Experience working with USA-based clients/customers is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and active listening skills.
• Ability to handle customer concerns professionally and empathetically.
• Basic computer proficiency and familiarity with CRM systems is a plus.
• Strong problem-solving and multitasking abilities.
• Willingness to work onsite in Lahore during USA business hours.

Preferred Qualifications:

• Experience in BPO, IT Services, SaaS, or customer support for international clients.
• Ability to work in a fast-paced environment.

What We Offer:

• Competitive market-based salary.
• Professional and collaborative work environment.
• Career growth and learning opportunities.
• Paid leaves and company benefits as per policy.

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